Frequently Asked Questions
Everything you need to know about our premium home textiles.
What materials are used in KoalaCloth products?
We prioritize comfort and sustainability by using 100% organic cotton, premium bamboo fibers, and high-thread-count linens designed for durability and breathability.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually arriving within 10-15 business days.
What is your return policy?
We offer a 30-night comfort guarantee. If you are not completely satisfied with your linens, you can return them within 30 days for a full refund or exchange, provided they are in original condition.
Are your products machine washable?
Yes, all KoalaCloth textiles are machine washable. We recommend using cold water on a gentle cycle and tumble drying on low to maintain the integrity of the fibers.
Do you offer wholesale or bulk discounts?
We do! For interior designers, hotels, or bulk residential orders, please contact our support team to inquire about our volume pricing and trade programs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.